MOST COMPLETE ONLINE CASINO AND BETTING PLATFORM ON THE MARKET

The services provided by GLOUSOFT are subject to certain conditions of use. By visiting or submitting quote requests on glousoft.com, the user or customer accepts these conditions.

GLOUSOFT will also occasionally use your email to notify you of new features added to the website, such as special offers/promotions. You can always, at the time of registration, request not to receive this information.

GLOUSOFT is committed to the privacy and security of your personal data and states that it will only be used in the context of processing purchases, sending news and promoting our products.

The user is responsible for maintaining the confidentiality of their account and password.

All descriptions, images and prices of products contained in this store may be subject to change without prior notice.

In order to improve the services offered to our customers, links to other websites are included on this Website. GLOUSOFT is not responsible for any information contained therein, which is the sole responsibility of their authors.

In the event of a complaint or dispute, we will only consider the courts of Braga, Portugal to be valid.

For additional information or any matters related to the Use Policy, please use our contact form.

USE OF COOKIES

Cookies are small text files stored on users' equipment ("User") when visiting certain Internet sites (websites). The use of this type of technology when accessing websites is a common practice, it does not harm Users' equipment (computer, smartphone, tablet, etc.) and the different browsers allow each User to have the possibility of refusing its use. and/or deleting those that have already been stored.

Cookies play an important role in the functioning of different websites and in access to different content, allowing us to understand how the website is being used by its Users and facilitate their navigation, seeking to ensure a better user experience.

PURPOSE OF COOKIE PROCESSING

The GLOUSOFT website stores cookies that are used to improve User performance and experience, as permitted by current legislation. The cookies stored do not identify the User, but only the computer/device used, and allow you to improve your browsing and usage experience.

On each visit, the website records one or more cookies (text files) on the User's computer, which are used to count and personalize the visit. These cookies do not store or collect personal information. The recording of our cookies on the computer can always be controlled through the User's (visitor's) own browser.

In the types of cookies, there are five large groups:

• Analytical cookies: collect information about the use of the website.

• Social cookies: those necessary for external social networks.

• Advertising and behavioral cookies: collect information about the user's personal preferences and choices (retargeting).

• Technical and functional cookies: they are strictly necessary for using the website and providing the contracted service.

TERMS OF DATA CONSERVATION THROUGH THE USE OF COOKIES

Some of the cookies used on this website will save your data as long as you continue with the session open. On the other hand, data extracted by third-party cookies processed during a period defined by the person responsible for the Cookie and which can vary from a few minutes to several years.

DEACTIVATION AND BLOCKING COOKIES

To allow, know, block or delete cookies installed on your computer, you can do so by configuring the browser options installed on your computer.

The cookies stored on the GLOUSOFT website are not used to record any personal or confidential information.

GLOUSOFT respects the right to privacy of each holder of personal data and considers transparency and integrity in its relationships with all its Customers, Employees and Partners to be fundamental.

PRIVACY STATEMENT

GLOUSOFT declares its commitment to ensuring compliance with the provisions of current personal data protection legislation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 ("RGPD").

Likewise, it is committed to respecting the fundamental principles relating to the processing of personal data identified in the General Data Protection Regulation and is committed to safeguarding, at all times, the rights of its holders enshrined in applicable legislation.

In this context, it has established this Privacy Policy that clarifies the way in which personal data is collected, used, disclosed and stored.

PERSONAL DATA

Personal Data constitutes any and all information, regardless of its respective medium, including sound and image, relating to an identified or identifiable natural person. A natural person who can be identified, directly or indirectly, in particular by reference to an identifier, for example a name, an identification number, location data, electronic identifiers or one or more specific elements of identity, is considered identifiable. physical, genetic, mental, economic, cultural or social status of that natural person.

Personal Data Holders are the natural persons to whom the personal data relates. The holders of personal data are, in this case, all Customers and Users of GLOUSOFT services.

The Processing of Personal Data consists of an operation or set of operations carried out on personal data or on sets of personal data, by automated or non-automated means, namely the collection, registration, organization, structuring, conservation, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, broadcast or any other form of availability, comparison or interconnection, limitation, erasure or destruction.

The Data Controller is the natural or legal person who determines the purposes and means of processing personal data. In the present case, the person responsible for processing the personal data of Customers, Users and Employees is GLOUSOFT, which provides the service and which decides, specifically, which personal data to collect, the purposes and means of processing, as well as their conservation period.

COLLECTION AND USE OF PERSONAL DATA

The personal data of Customers and Users are collected when they subscribe, join or use a GLOUSOFT service (for example, when they register on the contact form).

GLOUSOFT does not collect any personal data on its website without the consent of its respective owner. Any personal data you provide are treated with the security and confidentiality guarantees required by Data Protection legislation.

Any information provided by the holder of personal data is only used by GLOUSOFT for the purposes described, including direct contacts through all tacitly authorized communication channels.

Our records and respective repositories (example: databases) include data that were obtained throughout the commercial/contractual or marketing relationship that numerous holders established with GLOUSOFT, following the various interactions that occurred over time. This data will be used strictly for the specific use for which it was provided at the time.

On each visit, the website registers one or more cookies (text files) on the user's computer to publish and personalize the visit. These cookies do not store or save personal information. The recording of cookies on the computer can always be controlled through the user's (visitor's) navigation program (browser).

PURPOSES AND LAWSUIT FOR THE PROCESSING OF PERSONAL DATA

GLOUSOFT processes the personal data of its Customers and Users for the following purposes:

• provision of services, invoicing, contacts, information or requests and collection of elements to prove commercial transactions, as well as any other communications regarding the contractual relationship;

• Marketing, including sale or marketing of products/services, analysis of profiles, preferences and usage experiences, to improve services or develop new products and services;

• Administrative, accounting and tax management, including invoicing, accounting and collection processes;

• Complaints management;

• Compliance with legal obligations, particularly in tax matters and in response to requests from judicial authorities or other public authorities, under the legally established terms;

GLOUSOFT only processes personal data provided that one of the following legal bases is met:

• Consent: cases in which the Customer or User has given their free, specific, informed, explicit and unequivocal consent, in writing, in person or by completing and validating a form or selection option. In the event that personal data of minors is processed and consent is required, GLOUSOFT will obtain the consent of those with parental responsibilities. The user will have the right to withdraw their consent at any time. As a general rule, withdrawal of consent will not condition your use of the website.

• Execution of a contract or for pre-contractual measures: cases in which the processing of personal data is necessary for the ordering, purchase, subscription or subscription to a GLOUSOFT service or for its respective implementation, such as for management billing, contacts, information or orders;

• Compliance with a legal obligation – cases in which the processing of personal data is necessary so that GLOUSOFT can comply with a legal obligation to which it is bound, for example compliance with obligations in tax matters and responding to requests from judicial authorities;

• Legitimate Interest – cases in which the processing of personal data is necessary so that GLOUSOFT can exercise its own or a third party's legitimate interest, for example, the improvement and development of services.

RIGHTS OF THE PERSONAL DATA HOLDER

The Personal Data Holder enjoys the following rights.

• Right of access and information: right to obtain confirmation as to whether your personal data is processed by GLOUSOFT, as well as the right to access that data and obtain information about the processing thereof, including the purposes of the processing, the recipients or categories of data recipients and their respective retention periods. You also have the right to obtain a copy of the personal data being processed.

• Right to rectification: right to request the rectification of personal data that is not accurate, as well as the right to request that data that is not complete be duly completed.

• Right to request that data be forgotten (“right to be forgotten”): in certain situations, you have the right to request the deletion of personal data. The right to be forgotten may be limited in the cases provided for in the GDPR, including in cases where GLOUSOFT is not obliged, by legal imposition, to process your data, or in cases where the processing is necessary for the purposes declaration, exercise or defense of a right in legal proceedings.

• Right to request the limitation of the processing of your personal data: applied in certain situations, it consists of the right to request that the processing of your personal data be limited. For example, in cases where you contest the accuracy of your personal data, for a period that allows GLOUSOFT to verify its accuracy, or in cases where you have objected to the processing of your data, until it is verified whether the interests of GLOUSOFT prevail over their own. Restriction of processing may involve total suspension of processing or limitation of processing to certain categories of data or processing purposes.

• Right to portability of personal data: in cases where (i) the processing is based on your consent or the execution of a contract you have signed with GLOUSOFT; (ii) the processing is carried out by automated means, you have the right to receive the personal data that concerns you and that you have provided to GLOUSOFT, in a structured, commonly used and machine-readable format, as well as the right to transmit them to another person responsible for the treatment. In these cases, you also have the right to request that GLOUSOFT transmit this data to another data controller, as long as this is technically possible.

• Right to withdraw your consent: right to withdraw the consent you have given to the processing of your data at any time. If you withdraw your consent, your personal data will no longer be processed, unless there is a legal basis that requires such processing.

• Right to object to the processing of your personal data: in certain situations, particularly when the processing is based on the legitimate interests of GLOUSOFT, you have the right to object to that processing, for reasons related to your particular situation. When you object to the processing of your data, GLOUSOFT will cease such processing, unless there are compelling and legitimate reasons for such processing that prevail over your interests, rights and freedoms, or the personal data is necessary for declaration purposes, exercise or defense of a right in legal proceedings.

• Right not to be subject to any automated individual decision: right not to be subject to any automated individual decision, that is, taken exclusively based on automated processing, including the definition of profiles, that produce effects in your legal sphere or that the significantly affect in a similar way. Automated individual decisions may be adopted if such decisions (i) are necessary for the conclusion or execution of a contract between the data subject, (ii) are authorized by legislation to which GLOUSOFT is subject; (iii) are based on your explicit consent. GLOUSOFT does not adopt automated individual decisions, that is, with similar legal effects or significant impacts. In cases where it adopts automated individual decisions, GLOUSOFT applies appropriate measures to safeguard its rights, freedoms and legitimate interests, enjoying, at least, the right to obtain human intervention on its part, to express its point of view and to contest the decision.

• Right to lodge a complaint: right to lodge a complaint with GLOUSOFT or the competent Control Authority in Portugal, which is the National Data Protection Commission.

EXERCISE OF RIGHTS

In accordance with the provisions of the GDPR, the user may exercise their rights of access, rectification, erasure, limitation, opposition and portability at any time, by requesting any of the following means:

- Address: Rua da Pedreira, 191, 4830-019 Águas Santas

- Email: info@glousoft.com

- Telephone: +351 253 339 233 (Call to the national landline network) from 9am to 6pm Monday to Friday.

CONSERVATION OF PERSONAL DATA

GLOUSOFT only processes and retains the Customer's or User's personal data for the period of time strictly necessary to carry out the purposes indicated in this Privacy Policy or until the Customer or User validly exercises the right to erasure of data ("right to be forgotten”), the right to withdraw your consent or the right to object to the processing of your personal data.

There are legal requirements that require data to be kept for a minimum period of time. Whenever there is no specific legal requirement, the data will be stored and retained only for the minimum period necessary to pursue the purposes that motivated its collection or subsequent processing, under the terms defined by law.

Therefore, personal data will be processed and preserved (i) for the duration of the contractual relationship between GLOUSOFT and its Customers; (ii) for the period of time resulting from the consent given by the data subject; (iii) for the period of time necessary to safeguard a legitimate interest of GLOUSOFT or a third party; (iv) for a period fixed by any applicable legal provision.

After the expiration of the retention period, as long as it is not obliged by judicial or administrative legal imposition to carry out its conservation, GLOUSOFT will delete the personal data or anonymize it.

RECIPIENTS AND TRANSMISSION OF PERSONAL DATA

GLOUSOFT does not transmit the personal data of Customers and Users to third parties, except in cases where this is necessary to provide the services it has contracted, to comply with legal obligations to which it is subject, or when it has provided its consent. for this effect.

The transmission of data to third parties is carried out in accordance with applicable data protection legislation and within the limits of the purposes and legal bases defined in this Privacy Policy.

GLOUSOFT may share personal data with the following entities:

• Service providers who provide services to GLOUSOFT;

• GLOUSOFT partner entities, in cases where you have given your consent for this purpose;

• Public authorities, in compliance with legal obligations (such as, for example, the Tax Authority or judicial authorities).

In cases where the transmission of personal data to the entities mentioned above involves an international transfer of personal data (i.e., outside the European Union), GLOUSOFT:

• Ensure that such transfer is made on the basis of an adequacy decision by the European Commission, under which the country or international organization in question guarantees a level of protection of personal data equivalent to that resulting from European Union legislation; or,

• If there is no adequacy decision from the European Commission, it will ensure that these data transfers are carried out in strict compliance with legal provisions and that adequate guarantees are implemented to ensure the protection of personal data.

Existing adequacy decisions can be consulted at: www.eur-lex.europa.eu.

CHANGES TO THE PRIVACY POLICY

GLOUSOFT may, at any time, change this Privacy Policy, considering that such changes come into force from the date of their communication to Customers and Users.

GLOUSOFT values and cares about its customers and therefore encourages Responsible Gaming.

RESPONSIBLE GAMING

Gaming is a fun and exciting form of entertainment. Gambling is an attractive option if you want to test your luck. Most casino visitors enjoy this type of entertainment without any problems, but there are a small number of people who lose control of their gambling activity. To help with this, we have some measures that can help you:

• Self analysis

• Limits

• Self-exclusion

• Self-analysis: Compulsive Gambler

Signs that indicate a gaming disorder include a few things you can look for, such as:

• The person's inability to stop gambling;

• Lying to cover up amounts spent on gambling;

• Feeling bad when you run out of money to play;

• Feeling depressed after a negative result in the game;

• Exchange time with family for games;

• Gambling to escape personal problems;

• Borrow money to gamble;

• Sell personal property to gamble;

• Putting your job at risk.

If you notice any of these signs, contact a support institution, namely:

Gambling Therapy
Be Gamble Aware

LIMITS

Limits allow a player to set maximum daily betting limits, maximum limits per betting slip and the amount of daily bets.

To activate some of the limits, please contact our Customer Service System via email: info@glousoft.com.

UNDERAGE GAMBLING PREVENTION POLICY

GLOUSOFT's Responsible Gaming policy prevents minors from accessing gambling. When registering, the user must confirm that they are over 18 years old and, after registration, through the KYC (Know Your Customer) process, we ask the user to verify their account by sending a personal identification document to prove their identity and age.